Archer T3U v1.0 drops 5 Ghz connection after Windows 10 1909 Update

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Archer T3U v1.0 drops 5 Ghz connection after Windows 10 1909 Update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
23 Reply
Re:Archer T3U v1.0 drops 5 Ghz connection after Windows 10 1909 Update
2020-11-13 08:39:54

@Parkhom84 

Hi,

Thanks for your patience.

Did the issue start just after the windows update?

How about the 2.4ghz, and did it drop the same as 5ghz?

May I know the model number of your home router?

Have you tried to change the router’s channel, like channel 11 for 2.4ghz and channel 48 for 5ghz?

When the connection dropped, were you still connected but no internet or the Wi-Fi has been disconnected already?

Moreover, would there be any error message when the connection dropped?

 

Later, we would follow up on your case via email, and please feel free to update the above answers via email.

Thanks a lot.

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#24
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Re:Archer T3U v1.0 drops 5 Ghz connection after Windows 10 1909 Update
2020-11-16 20:16:07

@Kathy_Z 

Hi there.

Yes, the issue started once Windows 10 had been updated to build no 1909

2.4Ghz wifi still works fine, without disconnects. just speed has dropped a bit

The router model is Genexis PURE-ED500.

I haven't tried to switch wifi channels, since the rest of the devices at home (phones, tablets, and laptops)work perfectly with both 2.4/5Ghz networks. 

When connections drop - there is no connection at all to the wifi network and no error message displayed.

 

Thanks 

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#25
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Re:Archer T3U v1.0 drops 5 Ghz connection after Windows 10 1909 Update
2020-11-17 03:27:28

@Parkhom84 

 

Thanks a lot for the update. We have emailed you days ago, can you please check and respond? We will try our best to help you out.

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#26
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