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Devices not listed in categories on Deco App

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Devices not listed in categories on Deco App

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Devices not listed in categories on Deco App
Devices not listed in categories on Deco App
2019-11-27 21:59:51
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: M9 Plus - 1.3.0 Build 20190821 Rel 54023 / M5 1.3.1 Build 20190617 Rel 47476

Deco Wifi network setup - 

  • Main Deco M9 Plus | Location - Garage
  • 2 x M9 Plus | Location - Office & Walk-in Wardrobe
  • M5 | Location - Shed
  • Main Deco M9 plus is set up as a router / fast roaming disabled
  • Main Deco connects to other Deco through ethernet backhaul. 

 

I noticed the devices (all) in categories were not getting updated, plus the upload and download speeds were always zero. I removed the app from my iPhone and reinstalled, now categories are displaying no devices. Installed the Deco on the House iPad mini - logged in, same issue no devices displayed in categories. 

 

Any ideas what's causing the issue. 

 

Thanks MalaIRL

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#1
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4 Reply
Re:Devices not listed in categories on Deco App
2019-11-28 06:22:36

@MalaIRL 

 

What do you mean that the devices in categories did not get updated? Please provide more information. 

 

Regarding to the upload and download speed, actually it is not the speed the device can get, instead, it indicates the real time traffic. You can grab one device listed under online devices and then try to open a web browser or watch videos and verify whether the upload/download value changes. 

 

Good day. 

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#2
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Re:Devices not listed in categories on Deco App
2019-11-28 11:42:59

@Kevin_Z 

 

no devices are displayed in the categories window - it's blank.

Kevin_Z wrote

@MalaIRL 

 

What do you mean that the devices in categories did not get updated? Please provide more information. 

 

Regarding to the upload and download speed, actually it is not the speed the device can get, instead, it indicates the real time traffic. You can grab one device listed under online devices and then try to open a web browser or watch videos and verify whether the upload/download value changes. 

 

Good day. 

 

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#3
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Re:Devices not listed in categories on Deco App
2019-11-29 03:21:37

@MalaIRL 

 

I see; sorry I missed that. 

 

Try to refresh the Deco app and reboot the Deco nodes to give it a go first. 

 

Then you can remove the app and reinstall it again. 

 

Still the same, please show us a picture of the categories page. 

 

May it help. 

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#4
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Re:Devices not listed in categories on Deco App
2020-10-17 18:25:48

@Kevin_Z 

Hi TP-link,

 

Same issue on my side. I use 2 x M4R and 2 x E4R. 

Don;t know if this is a coincidence with upgrade to 1.4.3 or not. 

 

DECO app version used is the latest one ... 2.3.2.

Please advise.

 

Thanks in advance.

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#5
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