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Deco blocking Microsoft updates

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Deco blocking Microsoft updates

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco blocking Microsoft updates
Deco blocking Microsoft updates
2019-11-05 08:48:09 - last edited 2020-01-23 08:47:58
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.13.1

My Windows 10 PCs on my Deco network are having trouble getting updates, including the definition updates for defender.  When I try to download the updates manually I get a parental controls restriction that says the site is classified as "Microsoft Windows Update, Pay to Surf" [emphasis mine]

 

If I look at Trend Micro Site Safety Center (where the Deco database is from) the URL is classified as "Computers / Internet" so it seems there is somthing wrong with the Deco...

 

I know I can work around the problem by changing the parental controls settings (and I will, to get things going)  But I'd like to know what is going wrong with the Deco such that it is getting false positives like this!  Of course I worry more about false negatives, but one bug could do both!

 

The URL I'm using as an example here is: http://definitionupdates.microsoft.com/download/DefinitionUpdates/VersionedSignatures/AM/1.305.1426.0/amd64/mpam-fe.exe

(also available as https, but you can't see the block reason when TLS is involved...)

 

Any ideas?

 

 

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Re:Deco blocking Microsoft updates
2019-11-06 01:31:32 - last edited 2020-01-23 08:47:58

@ajharvey 

 

The antivirus feature is based on Trend Micro, their mechanism to block url seems have something wrong/conflict.

We are working on it and gathering the feedback reported by our customers.

As a temporary solution, it is recommended to turn off the option "Malicious content filer" before you access the website. Or try to complain on the Trend Micro website. 

 

 

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Re:Deco blocking Microsoft updates
2020-09-01 08:20:34

@Kevin_Z Block Microsoft update and anything regarding Microsoft are not a good move. As Microsoft is a big name and trusted brand.

Seem tplink partner with Trend Micro, they should liaison with Trend Micro instead of ask user to turn off malicious content filter. 
These feature is one the reason why people buy your product.

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