@maria17 

To get the warranty service, it is suggested to reach out to the local tech support.

Below is the contact info of the French tech support. 

https://www.tp-link.com/fr/support/contact-technical-support/#Hotline-Support

Please call them during the service time or you can email them. 

Any updates, please let us know.

Good day. 

@Kevin_Z 

Hello Kevin,

Thank you for your reply.

Unforutnately it's impossible to join them by phone, I tried a lot of time at differt hours during the day but I didn't receive any answer to my calls.

I tried by email too but, the same, no answer since a looong time.

This is why I'm looking for a different way to reach them.

Maria

@maria17 

Hi Maria, thanks for your reply. 

I confirmed the warranty policy again, first it is suggested to contact the retailer with the proof of purchase to verify whether a replacement is qualified. 

If  they refused your request, please email support@tp-link.com with the information below:

1. The model number of your devices and its hardware version. 

2. The serial number of it, which is on the pack panel.

3. The current issue and what kind of troubleshooting you have done.

4. A copy or picture of proof of purchase, like invoice or receipt.

Then our tech support will follow up your case and give you a specific answer.