MR600 - problem seeing received sms messages
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I can't see my recieved sms messages in the admininistration interface even though everything else works fine.
I can see that I have recieved messages both on the Basic overview page as well as looking at the number of pages that should be availible in the Advanced->SMS->Inbox page (it displays that there are 2 pages of incoming messages but the list is completely empty). See my attached screenshots.
The Outbox and Drafts pages work fine though and display the correct messages supposed to be there as well as the correct number of pages. Also sending SMS messages from the router to my phone get throgh perfeclty fine.
In the Advanced->System tools->System Log I can see that I really recieve SMS messages. It displays for example: "USER: Receive a new gw sms and save it successfully." It also displays "ERROR: New sms count is 13."
So it seems to be some kind of bug concering just the Inbox page which is quite annoying since I need to see SMS messages to see what my provides tells me about my 4G usage status/tariffs etc.
Please advice.
Best regards,
M
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@Sunshine
I have the same problem on Archer MR600
- Firmaware version: 1.2.0 0.9.1 v0001.0 Build 200511 Rel.44954n
- Hardware version: Archer MR600 v1 00000001
My messages are not showing up, even though the inbox icon shows I have unreaded messages.
Would really appreciate some help, thank you.
Best,
Alex.
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Hello @Sunshine,
Sunshine wrote
Good day,
For the SMS issue, we had the beta firmware for Archer MR600 V1 and Archer MR200(EU) V4 with firmware 200526.
So if anyone who had the SMS issue with the two models, please send an email to support@tp-link.com with subject [Forum ID 170892] problem seeing received SMS messages or @ me here;
For other models, please provide us with the following details so that we would like to forward your case to our senior engineers:
- What is the model number of your device?
- How about the hardware and firmware version?
- If the SIM card was put into the smartphone, did SMS work well all the time?
- Can you see any message under basic>network map>message? How about under advanced>SMS> inbox?---pictures attached would be highly appreciated;
- Could reset temporarily fix the issue?
Thanks a lot for your understanding and support.
I have the same problem on Archer MR600
- Firmaware version: 1.2.0 0.9.1 v0001.0 Build 200511 Rel.44954n
- Hardware version: Archer MR600 v1 00000001
My messages are not showing up, even though the inbox icon shows I have unreaded messages.
Would really appreciate some help, thank you.
Best,
Alex.
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@Sunshine Hi,
Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210608 RC.66100n
Hardware Version: Archer MR600 v1 00000001
The problem still persists, I didnt have the issue with the beta firmware though.
Tahnkyou
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Have you tried the beta firmware here:
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Hi, I am afraid the firmware Archer MR600(EU)_V1_210608 has not added the fix to SMS issue yet.
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Hi, I am afraid yes and currently, the solution would be the beta firmware.
The official firmware including the fix of SMS is ready in the plan.
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Personally I've given up with the V1 MR600 and swapped it for a V2... which has working SMS.
Almost like TPLink don't care about old versions...
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We've known this for a year and a half ..... New firmware came on June 10, 2021, but it didn't include the fixes. No problem, then on June 10, 2022 there will be another firmware.
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