@Kamleman 

What is the WAN/internet IP address of the Deco?

Please use the computer in the same network to do the tests below and tell us the results.

A. Use LAN IP+port to test if the camera can be accessed from LAN;

B. Use WAN IP+port on LAN PC to test if the port is opened.

Meanwhile, please disable the firewall and anti-virus software on the computer. 

Besides, please use telnet to test:

1. in the same network, please go to run—cmd—telnet lan ip port number 

2. in external network, please run—cmd—telnet wan ip port number

Note: Please show us the pictures of the test results.

Any updates, just let us know. 

Kevin_Z wrote

@Kamleman 

 

What is the WAN/internet IP address of the Deco?

WAN address of the Deco is 42.192.xxx.xx

LAN address is 192.168.68.1 (this was assigned automatically by Deco, out of interest I wonder why - most other routers I have used assign 192.168.0.1)

 

Please use the computer in the same network to do the tests below and tell us the results.

A. Use LAN IP+port to test if the camera can be accessed from LAN;

Yes it can.  Screenshot below.

B. Use WAN IP+port on LAN PC to test if the port is opened.

 No, cannot. "Server not responding"

 

Meanwhile, please disable the firewall and anti-virus software on the computer. 

There is no firewall or anti virus running.

 

Besides, please use telnet to test:

1. in the same network, please go to run—cmd—telnet lan ip port number 

2. in external network, please run—cmd—telnet wan ip port number

Lan works.  Wan does not. (I used Netcat not Telnet)

 Also checked using external network, meaning completely different network, using port checker.  Port is not open.

Note: Please show us the pictures of the test results.

 Here is the setup in the Deco App for completeness

Any updates, just let us know. 

Appreciate your help.

@Kevin_Z  Hi Kevin, any further advice on how to proceed?  Still cannot open any ports.

@Kamleman 

Thanks for your reply.

Would you please open another port for a local server to do a comparison analysis. 

And please show us whether you can access it with LAN IP + port number/ WAN IP+ port number. 

Besides, you can use the telnet to test it as well. 

@Kevin_Z 

Thanks Kevin.

I have 6 cameras each assigned to a different Port. None of them work through the WAN IP.  LAN works fine.

Telnet is the same 

Thanks

Kamesam

@Kevin_Z  Kevin, I don't know if this will help to troubleshoot, but my set up is a fibre PPOE connection with one port of the Deco assigned as VLAN.

Meanwhile would appreciate some ideas on how to proceed.

Thanks!

@Kamleman 

Thanks a lot for your additional information. 

It is hard to say whether it is the VLAN causes the port forwarding failure, but theoretically, it won't affect the performance or advanced features, like port forwarding or so. 

To fix your problem, our engineer will email you later, if you are willing to do further troubleshooting, please check your inbox. 

Have a nice day. 

@Kevin_Z 

Thank you Kevin.

The problem is now solved, and for benefit of others, I will explain what I did.

1. Disconnected everything from the Deco except the VLAN connection.

2. Switched off all devices, computers, cameras, everything.  For those cameras with static IPs, changed to DHCP

3. Changed Router IP to 192.168.0.1 (as I explained earlier for some reason when I set up the Deco it was automatically set to 192.168.68.1)

4. Deleted all IP assignments and port forwarding rules in the Deco app.

5. Then switched on one camera. 

6. Assigned port for that camera to port forwarding in the app.

7. It works!  Repeat for other cameras.  So far 5 installed and working.  Two more to go, but I guess should be OK.

8. I don't know what the problem was...maybe the port forwarding didn't like the LAN address of the Deco?  Something for you guys to look at maybe.

Regards

Kamesam

@Kamleman 

Hi Kamesam, thanks for your feedback, we have noted that. 

From your description, seems that the IP interactions among these devices has something wrong. 

Again great to know that it works now, you can enjoy the internet with the Deco units. 

Nice day.