Does it work at Access Point or range extender mode?

Firstly, make sure the firmware is the latest one.

If it's range extender mode, change the wireless channel of main home Wi-Fi.

If it's access point mode, try to change the channel on RE650.

Hi Bowen

It's in Extender mode.

My firmware is already updated to the latest version, but i don't see an option to change the channels (2.4ghz & 5ghz).

I have the same issue the extender crashes often. It has the latest firmware RE650(AU)_V1_180719

I have mine set as an extender, only using the 2.4 gig on the Telstra gateway and the RE650 is extending only the 2.4 gig.

Complaints happen at least once a day the internet disconnecting people connected to the wired network, then locks up the internet until I unplug the RE650, then all good again.

wireless devices connected to this is an Iphone, googlehome mini, apple tv (not always on) and TPlink TP-Link HS100 x 2 and TP-Link LB100 x 2.

Since I have disconnected the RE650 extender, the Telstra gateway 2.4 Gig wifi router seems to pickup all devices well even though they are far away

I have left it disconnected but would rather have the extender working as it would take the pressure off the Telstra wifi router but I cant trust it locking up the internet especially with child playing games on net.
Is there a way I can retrieve a log from the RE650 if so let me know, otherwise if you have a new firmware let me know happy to try.

I am quite technical

I already use a WPA4226KIT AV500 Powerline WiFi Kit to connect my PC to the router as though it was connected directly by an ethernet cable.

I simply got another one of these and placed it in a double socket next to the Range Extender and connected the two with a cable. This seems to have solved my issue for the time being, having a cable link between the extender and the router rather than a WiFi link. Not ideal but at least its working.

I also reserved an IP address for the range extender and set the channels for the 2.4Ghz and 5.0Ghz to those recommended in other posts here, in the SKY hub

Same issue with the latest firmware version ( RE650(EU)_V1_180719). Can anyone confirm if downgrading to a previous firmware solves the problem?

@SPIKER01 

 

Try to follow the instruction to narrow your problem and tell me what it is and the specific symptoms when it stops working.

https://www.tp-link.com/support/faq/2233/

 

And please tell us the model number of the main router and its hardware/firmware version.