@baldeagle Glad to heat that the unit is working again

@BobTheBuilding Hello, Thanks for the details, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank...

@MorpheusXI Tapo APP supports Android 4.4 or higher version and iOS running iOS 9.0 or higher. May I know the model of your phone of Andriod 4.4? We will do a record first . You could try to use that...

@reset-button Hello, Software reset only works when camera is still available on the APP. When it has a solid Red, it is recommended to try a hardware reset as the above photo. As an outdoor camera,...

@reset-button For camera Solid Red issue, make sure you have reset Tapo camera in the correct way: RESET: with camera powered on , press the reset button for 5 secs and check if camera respond to the...

@AKlent For camera Solid Red issue, make sure you have reset Tapo camera in the correct way: RESET: with camera powered on , press the reset button for 5 secs and check if camera respond to the...