@Hkwok From the cloud, it seems your smart plug is working now, may I know did you resolve the issue now? If not, can you let us know the model, firmware and hardware of your smart plug, and let us...

@Aws_new Kindly refer to this thread and change router' s 5Ghz channel to 36/40/44/48 with the help from router's support. [Troubleshooting] TP-Link Range Extender is not detecting the 5GHz Signal of...

@Gaetanodm Click you own profile or the right top to check Message box

@janjalovy Thank you for your update, your case will be escalated to our seniors, please check your inbox,they will help look into the issue.

@Throgar Thank you for the video , our seniors will look into the issue.

This article provides instructions on how to modify the main router’s settings if you are experiencing intermittent wireless connection on the range extender, especially when you have placed the...