@GB69 Hello, May I know your Tapo APP version, and the model and its IOS or Android version of your phone? Please ensure the Tapo APP is up-to-date in Google Play or APP store, please check my...

@MerNion2 Hello, Kindly refer to this guide to check firmware on Tapo APP and make sure camera is up-to-date on Tapo APP: https://www.tp-link.com/support/faq/315/#2 Ensure camera is connected to...

@IgorMaciel Hello, Thank you for your valuable feedback, may I know the model of your phone and its Adnriod or IOS version? If do manual recording on a different phone, does it behave the same?...

@Synth92 Try to delete Wi-Fi profile and connect to router's Wi-Fi by manually put wireless password : https://www.tp-link.com/support/faq/918/ Try a different Wi-Fi channel on the main router, and...

@arthur05 Hello, Connect the computer to the same Ethernet and make sure router itself is working stable. If you do not connect computer to switch, just wire the tp-link switch to B-Box router, will...

@KenDFish Hello, You could try a manual upgrade first, please check my private message.