@Kroekel Can you check the Mac address on the back label and see if you have reset the same plug? May I know which button you have pressed. You could also remove the device, Slide Left -> Delete...

@Piyush_1 This UB400 should use Qualcomm chipset as far as I could tell, you could try the driver found by Windows, it's safe to use other drivers but they may not work. If still no luck，can you help...

What is NEW? We’ve heard from users like you about setting up the default state of the Tapo plug after power stores / a power failure. Thank you for the excellent idea and patience, now you could...

@St3ph3n Hello, Thank you for your detailed information, I also noticed your existing ticket with our support, I will add a note for your case so that our seniors could look into the issue further....

@rhanra Hello, Sorry for the delayed response. the local only means the HS200 failed to connect to connect to cloud service at that time. From cloud HS200 are online right now, the ' local only'...

@Kroekel Hello, Here is an instruction for your reference to reset your smart plug/switch: https://www.tp-link.com/support/faq/2648/ HS110 RESET:with the plug powered on, press and hold top...