@Arn_Thor Good day, Please check if Deco X20 is using WPA3 as wireless security, if yes, please change to WPA2/ WPA2 as wireless security type from Deco app-- Wireless settings. Double-check the...

@Muzza Hello, Please make sure new Wi-Fi router 2.4Ghz Wi-Fi is on Channel 1-11. To isolate the issue,change 2.4Ghz wireless protocol to 802.11n only and see if Wifi signal could be detected. you may...

@yarrga Thank you for your detailed description, here are some suggestions for your case: Try a different Bluetooth device , like your phone and see it could be detected by PC using T5E If none of...

@Damian77 Hi, Thank you for your detailed info. For your case, you could refer to the following instruction: 1. Check whether other devices, like a mobile phone connected directly to the router's...

@Martika Good day, Thank you for your feedback regarding our customer service and really sorry to hear that the service you have received is less than satisfactory. To better assist with your case,...

@Divyamgr Hello, Range extender uses the same password & wireless security as Main router after you set it up successfully . When RE works as a range extender, it always uses main router's wifi...