@Pieraerox Thank you for your update, Please locate the powerline units in the same room in the wall socket ( or plug powerline devices in a same power strip ) and see if powerline device lost...

@AnotherNope Thanks so much for sharing all the detailed info, to address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox...

@davidg202 Hello, If smart device still broadcasts default SSID or obtain IP address from router , we might have a way to update the firmware,if it is totally dead with no SSID broadcasting even...

@Flying_Roger Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into...

@Hilss Hello, AI Human Detection will be a part of Tapo Care, which will be a paid service including many other features. It is still under development and has not been released in most areas:...

@Aszz Hello, You could forget the Wi-Fi network on cell phone and see if you could reconnect to WiFi. Go to Settings-> WiFi on your phone, Tap (or Long press the router's WiFi name ->Forget / Delete...