@Winwin3642 Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this...

@janjalovy Thank you for your detailed information. Click the paperclip or pic icon to upload the screenshot. Please disable other wireless adapter if there is any. It is recommend to try this T3U...

@Schaffi Hello, It seems that your concern is more with Tapo Care not cloud service. Currently only Tapo C200 V1 supports Tapo Care, Tapo C200 V2 does support yet and sorry to tell you that ETA for...

@Sandros It is recommend to create a new thread for Tapo plugs or smart switch from here. Please make sure they are still online or accessible when phone is on mobile data or non-local Wi-Fi.

@alekun Hello, As I recently confirmed, Tapo C310 new firmware with switch of watermark has passed the test stages and will be released soon, the ETA is within few days. Thank you for your waiting.

@SimonN Thanks so much all the detailed info, this issue need to be looked into further and we would like to have a specialist look into this further via email. Please check your mailbox later, and...