@Mozer Hi, sorry about that, it seems that you contacted our chat support and the issue was followed up via email, we will soon escalate your case to the engineers and ask them to help you ASAP.

@drascotia Hello, sorry to respond late. This issue may need to escalate to our engineers and they will email you, if you are willing to do further analysis, please check your inbox and respond....

@HEPcat Hello, may I have the model number of your Deco device? As per your description, it seems that you failed to reconfigure the main Deco, below are some suggestions you may refer to:...

@AddyOnline Hi, sorry about that. According to the local warranty, you need to ship the faulty units back to the shop and the shop then give you the replacement. You can try to contact the shopkeeper...

@csnvkiran @RHAS Hello, sorry that Mozer did not follow up on the issue he reported with the Microsoft teams call, we previously had no many details to locate it. Could you please help confirm? 1....

@BasLinkje Hello, thanks for replying. As mentioned earlier, the Deco mesh can only build up among Deco device, not-Deco devices cannot build up a mesh network with Deco devices. Upon to this point,...