@MrBee Hi, thanks for asking. To be honest, we TP-Link as the manufacture don't provide refund for the devices sold in the market, you will need to check if you can do this with the local reseller...

@mirceasabau Thank you very much for kind suggestion, we will push our R&D to release an official one, please keep an eye on the website.

@devrath Thanks for getting back. May I know what are the 5G devices that connect to the AX20 network? Are they all experiencing the same disconnect at the same time? Please try to login to the web...

@apaquet Thanks for the update. It's glad to know the replacement works right away in factory default settings. Please monitor its performance, do let us know if there is an issue.

@Roger2712 Hello, thanks for reporting the issue to the TP-Link community. If the auto-reboot issue, unfortunately, persists on the latest firmware, please kindly check if the latest beta firmware we...

@MrMeeseeks637 Can I have that ping error in the log? Generally, that shouldn't affect the internet, but you may try to change the DNS server on the W9970 to 8.8.8.8 and 1.1.1.1 just in case the DNS...