@LockoRocko Can we have some ping test results when you connect the computer to the VR2100 with cable, please try to disconnect other devices in the network?

@Ahmedooof Did you follow this guide but failed? Please check what is the hardware version and firmware version for both modems, you may check if there is a new firmware on the official website then....

@Nketiah How about the LEDs on the front of the VR600 after the reset? Are they properly on as per the User manual? When you connect the computer to the VR600 with an Ethernet cable, does it get a...

@AMcC Hi Anne, this will depend on the devices themselves, and most clients will switch between the networks based on the signal strength.

@m4rk_ When the smartphone got kicked out from Wi-Fi after a couple of seconds, does it still show connected to the network, and it still displayed online on the router web interface "wireless...

@PickaBoo Thank you for the info. The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue.