@rescuecan May I know who is your ISP? Please login to the router web GUI when the internet LED changes to red, check if there is still a WAN IP address on the Status page, show us the screenshot,...

@gdarcan Thank you for your suggestion. We will take a look if we can optimize the feature in the foreseeable future.

@AAX Hi, how many media files (images and videos) in the HDD? Can you check if you have the same problem when you access the AX11000's Media Server (not the SMB network share) via "Windows Media...

@Pokai Can you please confirm if you cannot even see the 5G signal on all devices, or you can see the signal but cannot connect to it? If it is the latter, confirm when you tried to connect to the...

@colefamous Please change the LAN IP address of the C54 to be in the same IP subnet as the AX50, then reboot the whole system and check.

@Scott79 Please keep discussing the issue you are experiencing with the engineers directly, they should be able to help you, thanks.