@caioeverton Just to confirm, have you pay attention to the LEDs status when it crashed, can you see its wireless network when it crashed? You can try to reset it to factory defaults either by...

@Routertrouble When those devices show connected but actually cannot access the internet, were they still getting a correct IP address from the router? If they are still obtaining IP address...

@gdarcan I think you are referring to the Whitelist function. This will be also recorded in the system, and report to the developers for consideration.

@Gaffer Sorry to know you encounter similar issue with Soram, the support engineer have been made aware of the issue, they will try to figure it out soon.

@r.shoaib There is no mention of this version cannot be downgraded to the previous, so you can give it a go. BTW, if you want to troubleshoot the issue on the current firmware, we hope you could help...

@AnirbanSeth We will have a support engineer to confirm this for you, please check your email box.