@Tadeo Definitely sure. We will remind them together.

@Faberius Do you mean the wifi icon has gone even though you have selected it and enter the wifi password? With the adapter plugged in, please go to computer management-device manager-network...

@gazza_2 As far as I know, the AI cube is a 4G router with smart speaker and the other one is a CPE, if there have ethernet ports and your computer can access internet from that ports, theoretically,...

@kovizsombor I found that you email our tech support as well. To help you to fix this issue, our engineer will email you later. Please wait a while for their reply.

@Vindel Do you have any ticket number or case number? I checked our email system but not your found. Meanwhile, could you please provide a link of the email contact info you used? Besides, for the...

@Twen Thanks for your valued reply. If so, you can contact the ISP to do some troubleshooting and make the network connection more stable. After that, you can test the speed you get form the...