@Serecomputing To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@Big_Al The ticket ID is TKID210513374, please confirm again.

@Pizgu Just to verify again, did the issue happen every night at the same time? Or it happens randomly at night? Did you watch TV at daytime? I'm wondering if the issue also occurred at daytime, but...

@kcajminer2312 Hi, we confirmed the whole process with the support engineers as well as the RMA office, they are willing to provide you a replacement, but they can only do this by following the local...

@VrHuilu That's great.

@cayc I think the engineers will investigate this. You can also report this to them via email to get an update on the process.