@beck2021 We confirm this is a customized version for MYDigi, so you cannot upgrade to the generic version.

@Shaon-SsS Can you please verify if there are other extender or switch in the network? Only the AX20, C24, and WR845N? We would like to follow up on your case via email. Please check your inbox and...

@Djerald Just to confirm, is the AX10 the main router, and the C6 is the extender? Were they connecting fine via WDS before the AX10 firmware update? After the firmware updated on the AX10, and you...

@Pradipta Is your router a US version or EU version? Please show us the bottom label, cover the MAC and SN number for any security concerns. Which firmware were you tried to upgrade to? Can we have...

@R-O-N-Y Can we confirm first which band is disconnecting, 2.4G or 5G? What are the devices connected to the 2.4G/5G network? How about the wired connection on the router, is it stable? How about the...

@TejaSg Just to confirm, is the C6 the main router, or it is the extender that you want to connect it to the main fiber connection via Wi-Fi? If this C6 is the extender, verify that the network...