@Mdirfan I see. Can you please help confirm again if those devices can still get a correct IP address assigned from the router, can you ping the router gateway on the devices? Please refer to the...

@vickyagrawal43 Hi, if that is the case, we recommend reaching out to the local tech support, so they can work with you in looking into the issue further or help with the replacement.

@PiotrTP Thanks for the additional info, which is helpful. Please kindly discuss this with the support engineers directly, I think they will help you resolve it.

@vmrao Is the model of the router Archer AX50 or AX3000? Is it working as a Router or an Access Point? Are the laptop and phone connecting to the 2.4G or 5G?

@L0uis Hi, sorry for any misunderstanding was caused by the "coming soon" advertisement before, as for this, we actually published a thread here:...

@RogerArcherA9 If that is the case, we strongly suggest you pay attention to the ISP line or connection next time if the issue happens again.