@anban Thanks for notice. Would check with the R&D department and once I have updated news, would come back to you. Thank you very much. Update: the beta firmware link:...

@Elenaperalta Good day. Thank you very much for your time and patience. Have you tried to reset the router by holding the reset pinhole for 10s till all the lights turn on then off? (PS: you might...

@patrick6612 Good day. Thank you very much for your time and patience. May I know how long have you had the modem and when did the issue start? Did both wireless and wired connection drop out...

@Abhi093 Good day. Thank you very much for your time and patience. Sorry for the delay. Thanks a lot for your kind reply. We have already reported to the senior engineers for further analysis. At the...

@Mohammad_101 Good day. Thank you very much for your time and patience. Have you tried to manually change the IPV4 DNS server to google 8.8.8.8/8.8.4.4 to have a look? And did it happen to both...

@RPT Good day. Thank you very much for your time and patience. Later I would send you a firmware which could manually select the network band. You could have a check to see if that helped. Thank you...