@emontagne Hi, Sorry for the delay. The sim card status on the web UI showed no sim card, right？ Did it work fine when put the sim card into the smartphone? How long have you had the device and when...

@zageng Hi, Sorry for the delay, Did you check with the internet provider already? Or who is your internet service provider? and where are you located? Or the modem was not given by the internet...

@vntslnk Good day. Sorry for the delay. If you put the sim card into the smartphone, are you able to get the internet? Did the internet and 4G lights lit up on the modem? Please refer to the...

@ishanjain28 Good day. Thank you very much for your kind feedback. It would be very convenience if we would add an section which could update the LTE signal in real time; We would like to forward...

@jinceshajan Good day. Sorry for the delay. If you check on the basic page, Is there any message showing up here? By the way, what is your current firmware on the modem, the numbers after the build?...

@stormjaguar Good day. Sorry for the delay. Please check on the bottom label under the device, If I am right, it should be EU version, right? Then Please refer to this link to find the suitable...