@blrvenky Good Day, Thank you very much for your patience. May I know your modem number is TD-W8961N or TD-W8901N? For your case, please refer to the following suggestion: connect the computer via a...

@Libarch Good Day, Thank you very much for your patience. We might need your help to check the following information: After the firmware update, please reset the modem and set it up again; If...

@Jay_Hay Good day. Thank you for your patience. Please refer to the following suggestions: change the DNS and MTU on the modem to have a look; make sure there Is no access control or mac filtering...

@Smee Good day. Thank you for your patience. For your case, please help me check the following information: How long did you have the router and when did the issue start? May I know who is your...

@TheFx1 Good day. Thank you for your patience. We would follow up your case via email and please have a check of your email box. Thank you~

@SimoninFrance Good day. Sorry for the delay. For the Archer VR600V, it is a combination of DSL modem and router. So if you have an Ethernet RJ45 connection, you might need to use wireless router...