@aemaem Good day, Thank you very much for your time and patience. We would like to follow up on your case via email and ask the senior engineers for more advice. Please have a check of your email box...

@Johnson-zayed Sorry for the delay. Nice to see you again. Please refer to the reply on another post. And if the reseller refused the warranty service, once the receipt is confirmed later, TP-Link...

@Johnson-zayed Good day, Thank you very much for your time and patience. Sorry for the delay. After the firmware update, did the camera stop powering up, or it begins dropping the connection after...

@Deamon Good day, Thank you very much for your time and patience. Can you see the remote control switch on the APP? And if you try to turn on the remote control, would there be any error message?...

@Denson81 Good day, Thank you for your kind reply. May I know where are you located? And have you reset and reconfigure this problematic camera once before?

@MarttiR Thank you very much for your detailed information. And we would record the current case and it would be very helpful if other customers had the same experience. Thanks a lot for your time...