@Once Good day, After changing the home Wi-Fi name and password, you might need to reset the camera and set it up with the new Wi-Fi: Please refer to the following steps: Reset the Tapo C200 to the...

@Denson81 Hi, please refer to this link to reset the camera: https://www.tp-link.com/support/faq/2705/ Thanks!

@sescal Good day, Thank you very much for your time and patience. We would like to follow up on your case via email and ask the senior engineers for more advice. Please have a check of your email box...

@Lye Good day, Thank you very much for your time and patience. May I know where are you located? What is the model number of your home router? Would reboot the camera temporarily recover the...

@rahuk1234 Good day, Sorry for the delay. May I know how long have you had the camera and when did this issue start? If it is not 360º horizontal, what is the moving range now? If you gently push the...

@kasakc105 Thanks and have you read the related solution on the Samsung community to have a look? Or did you have another brand smartphone, like IPhone to have a test? Thank you very much.