@Albertosaurus Hi, can I have a picture of your detailed network diagram? (please also mark out the model number of your Plusnet router as well as network switch if there is any) Normally, Deco is...

@JayK Hi, for your case, could you please help me check the following information: 1.Would the satellite Deco units blink red when they are disconnected? 2.Have you tried to use one of the satellite...

@jdaniele Hi, Currently, it is still not supported to turn off the hidden SSID used for Onemesh network; All the related feedback has been forwarded to the senior engineers for further consideration;...

@Tirwin Except for Alexandre' s idea, you could turn off the Mesh technology of the laptop on the Deco APP to check whether it is helpful or not;

@HorsemanS Hi, before the engineers come, maybe you could help me check the following information so that we could check if there is something useful; Except for the Sky Q main box, did you have any...

@Healy903 yes, and please have a check of your email box later; Thank you very much. And if anyone had the same signal source selection issue on the Deco M4, Please also leave me a private message;...