@Stanp Hi, Thank you very much for your time and patience. Was Macbook with Big Sur the only device not getting internet service from Deco? Could you please help me check the IP settings on the...

@D.verkaik Hi, you could have a try the suggestions on this link and help me get the APP system log: （Note: Please make sure that the log was saved after you installed the debug APP!）...

This Article Applies to: All the Deco models Deco APP 2.7.4 and earlier version + iOS 14.5 and later version Issue Description/Phenomenon: Some customers may get a warning of DNS Hijacking after...

@smckenna Hi, Sorry for the delay. I would like to forward your case to the senior engineers and please have a check of your email box later; By the way, did all your mobile devices have a low...

@Beckybirch Hi, could you please check whether the Deco is on the access point mode: Deco APP>More>Advanced>Access point? Thank you very much.

@DarthSonic Hi, I am afraid that Deco does not support changing wireless channel yet; Did you notice any specific issue when 2.4ghz is on channel 13 and 5ghz is on channel 36? As for the 5ghz, band...