@redwine Hi, thank you very much for your time and patience. After checking with the senior engineers, the regular ping latency on the client device might be caused by its inferior compatibility with...

@dustinvw Hi, So your model number is Deco M4, right? Have you tried to set up the ISP router as the main router and put all 5*M4 as the access point? In this way, the main Deco's CPU load would be...

@yacc For Deco Mesh system, it would have more than 2 units and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the...

@Lexivienna Thanks for the quick reply. If possible, could you please help me get the following information so that I could forward your case to the senior engineers directly 1.Did the Frizbox work...

@Lexivienna Did you still have the same slow speed issue on the Deco P7? If yes, could you please help me check the following details: How are the satellite Deco units connected to the main Deco, via...

@Non-techie Hi, What did you mean that BT blocked the access of the new Deco, the last setup step to test the internet connection failed all the time? --if yes, can I have some pictures? May I know...