@Gaddam Hi, I agree with Alexandre and it is not supposed to happen. So are you still having the same issue? Thank you.

@MikeFromCA Hi, May I know who is your internet service provider? When the main Deco turned red, Did you still get a valid IPv4 address under Deco APP>More>advanced>IPv4？ Have you ever checked with...

@mustafaalbat Hi, Thanks for the update. I am quite confused as well. And what is the model number of your Wi-Fi modem? and did Deco M9 plus work as an access point or wireless router, by the way? As...

@rodrigo909 Hi, you were trying to automatically update the Deco via web UI, right? Have you tried to download the latest firmware...

@LiranETN Hi, I would like to collect some basic information first so that I could forward your case to the engineers later: 1.Did all the Deco units would randomly turn red? 2.Can I Have a picture...

@wayne5w Hi, I will check with the senior engineers to see whether there is any updated plan. At the same time, would you mind also sending feedback via Deco APP since it goes to the engineers' team...