What should I do if my device keeps disconnecting from the internet when it’s connected to my TP-Link Range Extender?
The range extender may extend Wi-Fi signal but it does not maintain the connection. This FAQ will guide you to do some tests to exclude possibility caused by router other elements beside the range extender.
a device means: computers, laptops, mobile phones, etc.
Note: Refer to UG to get detailed info of the LED status.
Case 1
Step 1
Update the range extender to latest firmware.
Step 2
Contact TP-Link support with model number of your router and provide us with details on the problem.
Case 2
Step 1
Disable then enable the wireless network connection of the device.
Step 2
To figure out the problem please place the RE near to the router to see whether the problem still exists.
Step 3
Check the IP address, default gateway and DNS of the device, when the range extender loses its connection.
Step 4
Contact TP-Link support with model number of your router and provide us with details on the problem.
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Thanks for sharing keeps disconnecting from the internet when it’s connected to my TP-Link Range Extender. I would like to say I am using Tp link since 11 years and still have programe to use more and more time. Basically I am service provider and also helping to others about techfizzi.com Networking problems. And educating them how to fix you wirless problems with TP-link products.
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