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EAP245 Adapt Failed in Discovery Utility

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EAP245 Adapt Failed in Discovery Utility

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EAP245 Adapt Failed in Discovery Utility
EAP245 Adapt Failed in Discovery Utility
2021-07-10 10:45:28
Model: EAP245  
Hardware Version: V3
Firmware Version:

Hi

 

I just purchased 2 EAP 245 V3. I am trying to adapt them into the OMADA Controller (4.3). For this I have run the OMADA discovery utility and the utility is able to see the 2 units. But when I try to adapt the EAP245 to the controller I get the error Adapt Failed. When I look into the discovery utility log I see the following error getting repeated

 

2021-07-10 15:52:44 [Thread-1] [ERROR]-[SourceFile:48] - null

java.lang.NullPointerException: null

                at com.tplink.omada.discovery.context.b.a(SourceFile:72) ~[omada-discovery-utility-4.2.4.jar:?]

                at com.tplink.omada.discovery.event.EventProcessService.a(SourceFile:103) ~[omada-discovery-utility-4.2.4.jar:?]

                at com.tplink.omada.discovery.event.EventProcessService.a(SourceFile:60) ~[omada-discovery-utility-4.2.4.jar:?]

                at com.tplink.omada.discovery.event.EventProcessService.run(SourceFile:36) [omada-discovery-utility-4.2.4.jar:?]

                at java.lang.Thread.run(Unknown Source) [?:1.8.0_291]

 

Any ideas on how to fix this.

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#1
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9 Reply
Re:EAP245 Adapt Failed in Discovery Utility
2021-07-11 17:07:16
Ok got this fixed. I used a lower version of the discovery utility 4.1.4 and it worked fine.
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#2
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-13 08:27:45

Dear @jinu123,

 

jinu123 wrote

Ok got this fixed. I used a lower version of the discovery utility 4.1.4 and it worked fine.

 

May I know the firmware version of your EAP245?

Best Regards!
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#3
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-13 08:32:49

@Fae 

The current firmware of my device is - 2.21.0 Build 20200522 Rel. 49688

 

I have not upgraded to the latest version because there is some confusion on the product i have got. The model number is EAP245(US) v3.0, but if i go to my country's Tplink website and check for firmware upgrade, i see product code as EAP245(EU) v3.0. So not sure if they are compatible.

 

I have raised a query with TPLINK support to check if the product is genuine and if i can upgrade the same.

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#4
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-14 01:11:37

Dear @jinu123,

 

jinu123 wrote

I have not upgraded to the latest version because there is some confusion on the product i have got. The model number is EAP245(US) v3.0, but if i go to my country's Tplink website and check for firmware upgrade, i see product code as EAP245(EU) v3.0. So not sure if they are compatible.

 

Was your EAP245 purchased from other regions? 

 

You may upgrade firmware from the local TP-Link official website of the purchase location for your Omada EAP.

Best Regards!
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#5
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-14 03:09:45 - last edited 2021-07-14 03:11:07

@Fae 

 

Apologies a bit confused. This was purchased in the same region where i am checking the firmware. Hence the surprise why i got a EAP245(US) model and not EAP245(EU).

 

Can i update the EAP245(EU) firmware on the EAP245(US) model? Will it work and will it void the warranty as the site says warranty will be void if wrong firmware is loaded? 

 

Thanks

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#6
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-14 12:02:35

Dear @jinu123,

 

jinu123 wrote

Apologies a bit confused. This was purchased in the same region where i am checking the firmware. Hence the surprise why i got a EAP245(US) model and not EAP245(EU).

Can i update the EAP245(EU) firmware on the EAP245(US) model? Will it work and will it void the warranty as the site says warranty will be void if wrong firmware is loaded? 

 

From my experience, I think you can try to upgrade the EAP245(EU) firmware, if it's incompatible, it shouldn't allow you to upgrade.

 

Is there any reply from the local support team? The local support may know more about the products sold in the local area.

 

I'll try to check this information for you, any update, I'll let you know.

Best Regards!
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#7
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-14 12:16:36

@Fae 

 

Thanks a lot for your help. I havent received a response from the support team as yet. Though they have copied me on the mail in which they forwarded the query to their internal teams.

 

I hope it turns out alright. It would be horrible if it is not and i am out of the 3 year warranty. Keeping my fingers crossed

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#8
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-15 13:21:36

@Fae 

Hi

Got a reply from support team. Everything is ok. Genuine product. They said i can go ahead and ugrade firmaware.

 

I did that and everything went smoothly. 

 

Thanks for your help.

 

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#9
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Re:EAP245 Adapt Failed in Discovery Utility
2021-07-16 03:00:25

Dear @jinu123,

 

jinu123 wrote

Got a reply from support team. Everything is ok. Genuine product. They said i can go ahead and ugrade firmaware.

I did that and everything went smoothly. 

 

Thank you for your valued feedback. Considering that the EAP product purchased in your region is labeled with US version, I've suggested the local website uploading the firmware named with US to avoid confusion.

 

Hope you enjoy the Internet with TP-Link products. Have a great day!

Best Regards!
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#10
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