Can't connect to wifi after disabled WMM mode on AX73(AX5400)

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Can't connect to wifi after disabled WMM mode on AX73(AX5400)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't connect to wifi after disabled WMM mode on AX73(AX5400)
Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-06-08 09:01:34

The router works perfectly until i disabled WMM. I restarted, turned wifi off, turn wifi on, reset and it's not worked, had to hard reset it to make it work again.

 

I repeated that 4-5 times and nothing i can do to turn WMM off. firmware is latest (201112 EU version) but haven't tried 210408 because can't find eu version.

 

what to do to turn wmm off?

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6 Reply
Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-06-08 11:01:58

@Joohyun 

 

Can we confirm where did you get this 201112 version? What is the region version of the AX73, is it US or EU? 

 

Where did you purchase it?

 

Why do you need to disable the WMM on the router? After you disabled it and tried to connect to the network, was there any error message? You can try to forget the network on the phone or laptop, then reconnect to check.

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#2
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Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-06-09 14:20:54

@Kevin_Z 

I get it from https://www.tp-link.com/jp/support/download/archer-ax73/#Firmware. The router is EU version 1.0 bought in Thailand.

 

Sometimes i found webpages stop loading so i tried to find a way. Youtube and Facebook works perfectly but others is a bit unstable.

 

After disable WMM, i can't connect to wifi from any devices(pc, android, tv), they can't connect and no error was found.When i tried to connect, it's switched back to before click connect on wifi immediately, no progression or loading like when connecting to normal wifi. Wifi signal is still great though, but can't connect at all(not no internet problem).

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#3
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Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-06-09 21:56:15

@Joohyun 

I heard WMM is like QoS and sometimes prioritizes media so i want to disable it to compare between WMM on and WMM off.

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#4
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Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-06-10 02:50:39

@Joohyun 

 

If only some webpages cannot be loaded, we don't suggest you disable the WMM.

 

Can we confirm who is your ISP? Is it possible to connect a computer directly to the ISP modem, then check those webpages, can you load those webpages properly and stably?

 

You can try to change the Internet DNS servers on the AX73 to something like 8.8.8.8 and 8.8.4.4, then reboot the router to confirm.

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#5
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Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-07-17 11:10:17

@Joohyun @Kevin_Z 

even i faced this issue, asap WMM is disabled, all devices connected to wifi got disconnected and were not able to reconnect. i even tried to remove credential from android device & rejoin wifi, but it didnt connect. but asap WMM was turned on all of them got connected without issues

 

many bugs are there on AX73 which is not allowing to enable \ disable features.

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#6
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Re:Can't connect to wifi after disabled WMM mode on AX73(AX5400)
2021-07-19 11:25:35

@Sumty_AX73 

 

The support engineers will also help confirm it.

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#7
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