Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
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Hi
I have 4 tapo C200 cameras installed in my home. All of them have been updated with the latest firmware 1.0.17. I am using Singtel Mesh router with Mesh nodes in all the rooms. Wifi connection are pretty stable in the entire house. There is one standardize SSID which is used for all the 4 cameras and the entire house. I realise that after a few hours, 1 or 2 cameras seems to be suddenly disconnected and appear offline. I have to manually power off and on the camera switch to let it reboot and then it gets connected back to the wifi network again. Can you advise what should I do so that all my 4 cameras will be online 24/7? My mesh router is dual band. Does turning off 5Ghz helps since the cameras can only support 2.4Ghz? Should I use Dynamic or Static IP address? Any router config to prevent disconnection?
Appreciate your help.
Thanks
Kc
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To better assist with the issue, we created a support email with forum ID 243876 for you to do some further troubleshooting.
Please check your mailbox later, and let us know if the issue is resolved, thank you.
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@Aussie_Pete Good day,
It sounds like a temporary suggestion but glad to hear that helps with the unstable issue on your camera, thanks for your sharing!
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Don't buy this shitty product, every day it disconnect from the network.
Offline offline offline
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8.31 update add Turn off Band steering troubleshooting
For customers who met the same Camera Offline issue, here are some suggestions:
1. Make sure the camera is receiving a good signal by checking the signal strength of the camera on the APP
How to check the signal strength (RSSI:Received signal strength indication): On the APP, go to device settings->click the name of the device ->signal strength (You could tap on the Wi-Fi icon to see the value of the RSSI)
Good: Between -40 and -50 dBm
Average: Between -50 and -68 dBm
Poor: Less than -68 dBm
If RSSI is less than -68dBm, camera disconnections are likely. Try to move your router or camera to increase RSSI values.
2. Confirm Camera firmware and Tapo APP version are up to date
3. Try to change Router's DNS settings :camera will become offline when router fail to resolve the domain
Primary DNS 8.8.8.8
Secondary DNS: 8.8.4.4
4. Turn off Band Steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘) on a dual-band router
Turn off Wi-Fi Optimizing (Channel optimization) on router
Try to turn off Mesh feature if you have a Mesh system, and create a different SSID for 5Ghz WiFi (tapo camera use 2.4Ghz)
5. Try to turn off or lower Router & Modem Firewall for test purpose
Try to turn off router Advanced settings like Parental control /QoS etc.
6. (For a test ) when mobile phone is still connected to home network ( home wifi, not mobile data) does camera become offline on Tapo app?
If the above does not work, please help provide some details and help collect the log when issue after issue happened, thank you.
1. Would the system LED on the camera turn Red or stay Green when it is offline
2 What is the model number of your Wi-Fi router?
How about your network topology:
3. How often does issue happen, and how do you recover the connection, like reboot camera or reboot router?
On the APP, if refresh the device list page by "pull-to-refresh" and see if the camera would be online
4. How to get the logs of Tapo camera
Step 1: Insert an SD card into the camera.
Step 2: On the APP, please go to Camera Settings -> Advanced Settings -> enable Diagnose. The log file will be stored on the SD card.
Step 3: Let the camera run for some time, wait for the recurrence of the problem.
Step 4: Please plug the SD card into the computer's SD card slot or an SD card adapter. Please send the log on the SD card to us. The name of the file is ‘Diagnose Log’.
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Same problem with me.
Just bought C100, C200 and a C310.
Got the latest firmware etc.
They connect to the wifi network (Apple) but show the same failures as described the last year and a half (see the forum).
Planned to buy a few more and recommend it to friends in the model railway world.
But if the problem is not solved it's a no brainer.
Surveilance of the tracks should not fail!
Developers help please, many people seem to have the same problem.
Regards,
Ruud
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Hi!
I've bought two cameras in June and started to use them behind a Fritzbox on a Telekom DSL account. Meaning: somewhere during the night, it will disconnect the DSL on a daily base and change it's internet IPv4. There is NOTHING else on this connection running currently and over the years, the same router provides and provided stable connections to all other devices...
The cameras started disconnecting right after installing them - even though both were on the latest firmware.
As I'm currently not on site, I wasn't able to recover the cameras completely from remote.
One thing, that worked for one of the two devices: reboot the Fritzbox Router - afterwards it recovered a WiFi-connection and I could update to 1.1.11 - firmware. The other one looks dead from here... :-(
But even now, when starting the TAPO - App, the "running" one either takes 1-2 minutes to appear online. Otherwise, it's just shown as offline in the app - I'm not sure, how reliable alerting should work in this case.
I'm wondering, how a manufacturer really can f* up such a firmware this way for surveillance products.
Unfortunately, after years of trying tplink products again and again, there are series in the consumer product lines, where you should never consider buying...
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Hi,
I have now two C200 and two C310 cameras.
One of the C200 is disconnecting as several people says. Sometimes after just some minutes some times after some hours.
Every camera has good wifi connection.
I use a asus mesh system with three ASUS RT-AC86U routers with updated FW.
Both C200 cameras is updated with the latest FW 1.1.11 but the problem persist.
I wish I had bought C310 from the begining now, due they seem to work fine in my network.
Are you working on a solution for this cameras that is connected to a mesh network?
Br,
Magnus
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Sorry for the late reply, if you have a mesh system, kindly try some suggestions below:
Turn off Mesh or Fast Roaming feature, or force camera to connect to certain AP.
Fix the Wi-Fi channel for the AP/ Extender or turn off the Wi-Fi optimizing feature if there is any.
If you put camera to the main router , not the extender or APs, do you have a stable network.
Or you could switch the location with another Tapo C200.
Please check the signal strength of camera, led status when issue happens and log file of camera to help locate the issue, thank you.
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There are many factors that could cause the camera offline not always because of the camera itself, may I know did you try to change router DNS settings to 8.8.8.8 and adjust firewall setting and see if that helps. We would like to look into the issue further, may I know the detailed the model of router, can you also check the Led status, the RSSI value and help collect the log file of camera, that would be very helpful.
To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
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