T4U ADAPTER ISSUE

Hello,
From last few months, I have faced 2 problems
1) this adapter has stopped showing 5g networks
2) it keeps on disconnecting from the router every 20 -30 mins even on 2.5g network
I have uninstalled and reinstalled latest drivers then also it shows the same problem.
Hiren parekh
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Hi, may I know if you still have both two issues after reinstalling the latest driver?
You can't find the 5GHz network of the adapter and the 2.4GHz network drops internet every 20-30 minutes, right? May I know how the 2.4GHz network recovered the internet?
Only the 5GHz network of the adapter can't be found on your PC, right?
If so, please change a different network name for 5GHz network of the adapter and change the router's 5GHz Wi-Fi channel to be 36/40/44 to check if you can see the 5GHz network of the adapter again.
For the 2.4GHz network drops internet issue, please also change the router's 2.4GHz Wi-Fi channel to be 1/6/11 to check if the issue happens again.
BTW, may I know when and where you bought the product? When the issue begins to happen?
Look forward to your reply.
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I am using Belkin N600 DB Wireless Dual-Band N+ Router.
i tired band suggested by you for 2.5GHz and I see when I use channel 1 it shows improvement but will have to chk more 2-3 days.
i tired all bands given by you for 5GHz but none worked. still it doesn't show any 5GHz networks on my machine.
i was not able to get 5GHHz from last 5-6 months and this disconnection from 2.5GHz started after latest 2004 windows update.
thanks
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Hi, may I know when and where you bought the product?
Have you saved the purchase proof?
May I know your region please?
Look forward to your reply.
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i bought this in India via amazon.in on Ordered on 19 September 2016
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Hello,
You may need to contact the local tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Good day.
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