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tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup

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tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-03-31 19:28:32
Model: RE305  
Hardware Version: V1
Firmware Version: v.1.0.0

While trying to set up my tp-link RE305 range extender, the tp-link-extender 2.4Ghz isn't being detected only the 5Ghz is. Also, during the set up, when I connect to the 5Ghz to set up, it doesn't find the connection. I pushed the reset button on the range extender and still the tp-link-extender 2.4Ghz isn't detected neither is it finding the host network when I connect through the 5Ghz. I even tried to find the host network by adding it manually but it's not working. I have attached the picture to understand what i mean. 

Can someone help?

 

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Annotation 2020-03-31 222636 (2).jpgDownload
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#1
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-03-31 19:29:20

@relb230888 Another attachment to support my previous and i will add another comment to support

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Annotation 2020-03-31 222636.jpgDownload
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#2
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-03-31 19:30:03

@relb230888 last attachment

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Annotation 2020-03-31 221013.jpgDownload
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#3
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-04-01 08:20:34

@relb230888 

 

Hello, try to update the firmware of the RE305 first. Below is the download link:

https://www.tp-link.com/support/download/re305/v1/#Firmware 

 

How to update it: https://www.tp-link.com/support/faq/1406/

 

Then you can configure the RE305 with the main router's wifi password. 

 

What is the model number of the main router as well? 

 

Good day. 

 

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#4
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-06-06 17:35:05
Hi thank you I will try to update the firmware now. the model of the main router is tp link TD-W9960A. Does it matter?
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#5
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-06-06 18:01:40
How can I download the firmware? because when I click on the download center for the RE305 it takes me to the set up for the range extender.
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#6
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Re:tplink range extender 2.4ghz isn't appearing on my list of connections only the 5ghz during setup
2020-06-08 10:40:52

@relb230888 

Hello, try to update the firmware of the RE305 first. Below is the download link:

https://www.tp-link.com/support/download/re305/v1/#Firmware 

 

How to update it: https://www.tp-link.com/support/faq/1406/

 

Then you can configure the RE305 with the main router's wifi password. 

 

What is the model number of the main router as well? 

 

Good day. 

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#7
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