@Mgtpt 

Good day.

Can you help me check the following information as well:

What is the model number of your main router?

How long have you have the range extender, and did it work on 5ghz before?

If you enabled the 5ghz of the mobile hotspot, are you able to set up the 5ghz of the range extender with mobile hotspot?

(Or just set up with a different Wi-Fi,  would it work on RE580D?)

Thank you!

@Sunshine 

 

Good evening

Of course I will help, and first of all thanks for all the help you can give me:

 

-What is the model number of your main router?

 

Huawei EchoLife HS8247W

 

 

How long have you have the range extender, and did it work on 5ghz before?

 

 

I have the range extender for about 3 months, and it stopped working for about a 1 week ago 

 

If you enabled the 5ghz of the mobile hotspot, are you able to set up the 5ghz of the range extender with mobile hotspot?

 

First I did a factory reset, and only the 2.4Ghz network appears to me

 

 

After a while it appeared at 5Ghz

 

 

After connecting to 5GHz, which took some time, I was not assigned any gateway

 

 

 

I can only access the extender through the 2.4 Ghz network

 

 

And no, it doesn't work to connect via mobile hotspot and i will leave the log

 

0 days 00:00:04      OTHERS     INFO    Booted the system. 
0 days 00:00:04      DHCPS      INFO    DHCP server started 
0 days 00:00:12      WIRELESS   ERROR   5G failed to connect to the front end: SET_SSID 3, 0. 
0 days 00:00:13      WIRELESS   ERROR   2.4G failed to connect to the front end: SET_SSID 3, 0. 
0 days 00:03:25      WIRELESS   INFO    Sent DEAUTH to 2.4G STA (MAC:D0:EF:C1:F6:B0:6C): 0, 7 
0 days 00:07:57      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 5G. 
0 days 00:07:57      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:07:59      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:07:59      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:07:59      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:04      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:04      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:09      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:09      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:22      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) exited 5G 
0 days 00:08:23      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:23      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:25      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:25      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:30      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:30      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:34      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:34      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:42      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:42      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:08:57      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:08:57      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:09:04      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) exited 5G 
0 days 00:09:04      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:09:04      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:09:09      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:09:09      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:09:14      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:09:14      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:09:20      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:09:20      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:09:36      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:09:36      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:10:07      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:10:07      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:10:11      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:10:11      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:10:12      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:10:12      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:10:42      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) exited 5G 
0 days 00:12:37      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 5G. 
0 days 00:12:39      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 5G. 
0 days 00:12:40      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 5G. 
0 days 00:12:40      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:12:40      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:12:44      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:12:44      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:12:44      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:12:44      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:13:14      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:13:14      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:13:28      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) exited 5G 
0 days 00:13:29      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 2.4G 
0 days 00:13:29      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:13:29      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:13:29      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:13:29      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:13:58      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:13:58      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:14:29      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:14:29      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:14:59      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:14:59      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:15:29      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:15:29      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:15:59      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:15:59      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:16:29      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:16:29      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:16:59      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:16:59      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:17:08      WIRELESS   INFO    5G successfully connected to the front end. 
0 days 00:17:08      WIRELESS   INFO    Key exchange between 5G and the front end started. 
0 days 00:17:08      WIRELESS   INFO    Key exchange between 5G and the front end succeeded. 
0 days 00:17:10      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:17:11      DNS        ERROR   DNS probing failed, DUT can not get a dns server. 
0 days 00:17:11      NTP        ERROR   NTP detection failed. 
0 days 00:17:13      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:17:16      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:17:19      DHCPC      ERROR   DHCP detection failed. 
0 days 00:17:39      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:17:39      DHCPC      INFO    Received a DHCP offer:Server ID is 54.Assigned IP address is 192.168.43.111 
0 days 00:17:39      DHCPC      INFO    Sent a request for DHCP. 
0 days 00:17:41      DHCPC      INFO    DHCP obtained an IP address 192.168.43.111 
0 days 00:17:41      DHCPS      INFO    DHCP server stopped 
0 days 00:17:52      DNS        INFO    DNS detection succeeded. 
0 days 00:17:52      NTP        INFO    NTP detection succeeded. 
0 days 00:17:55      WIRELESS   INFO    5G front end exited: 0, 14 
0 days 00:17:58      WIRELESS   ERROR   5GHz disconnected from the front end. 
0 days 00:17:59      DHCPS      INFO    DHCP server started 
0 days 00:18:01      WIRELESS   ERROR   5G failed to connect to the front end: ROAM 3, 4. 
0 days 00:18:31      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 2.4G 
0 days 00:18:32      WIRELESS   INFO    STA (MAC:50:EB:71:2A:32:08) successfully connected to 2.4G (WPA). 
0 days 00:18:32      DHCPS      INFO    Received a discovery packet from 50:EB:71:2A:32:08 
0 days 00:18:34      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:18:34      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:18:34      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:19:04      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:19:04      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:19:34      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:19:34      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:19:50      WIRELESS   ERROR   5G failed to connect to the front end: SET_SSID 3, 0. 
0 days 00:20:04      DHCPS      INFO    Received a request packet from 50:EB:71:2A:32:08 
0 days 00:20:04      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
 

Thank you for all your help 

Pedro Magalhaes 

 

 

@Kevin_Z 

 

I have the same issue. Please also email me that beta firmware!

I have the RE580D for 8 months...

 

Issues:

 

1. No 5GHz signal. No 5GHz network detected.
2. DHCP Client gives detection errror and keeps restarting every exactly 10 minutes.

 

 

Log:

 

0 days 00:00:04      OTHERS     INFO    Booted the system. 
0 days 00:00:04      DHCPS      INFO    DHCP server started 
0 days 00:00:06      DHCPS      INFO    Received a request packet from 00:... 
0 days 00:00:06      DHCPS      INFO    Sent an NAK packet 
0 days 00:00:06      DHCPS      INFO    Received a discovery packet from 00:... 
0 days 00:00:08      DHCPS      INFO    Provided an offer for the client with ip 192.168.0.100 
0 days 00:00:08      DHCPS      INFO    Received a request packet from 00:... 
0 days 00:00:08      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:00:12      WIRELESS   ERROR   5G failed to connect to the front end: SET_SSID 3, 0. 
0 days 00:00:13      WIRELESS   INFO    2.4G successfully connected to the front end. 
0 days 00:00:16      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:00:19      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:00:21      DNS        ERROR   DNS probing failed, DUT can not get a dns server. 
0 days 00:00:21      NTP        ERROR   NTP detection failed. 
0 days 00:00:22      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:00:25      DHCPC      ERROR   DHCP detection failed. 
0 days 00:00:38      DHCPS      INFO    Received a request packet from 00:... 
0 days 00:00:38      DHCPS      INFO    Sent an ACK packet to 192.168.0.100 
0 days 00:00:45      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:00:45      DHCPC      INFO    Received a DHCP offer:Server ID is 54.Assigned IP address is 10... 
0 days 00:00:45      DHCPC      INFO    Sent a request for DHCP. 
0 days 00:00:47      DHCPC      INFO    DHCP obtained an IP address 10... 
0 days 00:00:47      DHCPS      INFO    DHCP server stopped 
0 days 00:00:52      DNS        INFO    DNS detection succeeded. 
0 days 00:00:52      NTP        ERROR   NTP detection failed. 
0 days 00:10:45      DHCPC      ERROR   DHCP detection failed. 
0 days 00:10:45      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:10:45      DHCPS      INFO    DHCP server started 
0 days 00:10:45      DHCPC      INFO    Received a DHCP offer:Server ID is 54.Assigned IP address is 10... 
0 days 00:10:45      DHCPC      INFO    Sent a request for DHCP. 
0 days 00:10:47      DHCPC      INFO    DHCP obtained an IP address 10... 
0 days 00:10:47      DHCPS      INFO    DHCP server stopped 
0 days 00:20:44      DHCPC      ERROR   DHCP detection failed. 
0 days 00:20:44      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:20:44      DHCPS      INFO    DHCP server started 
0 days 00:20:45      DHCPC      INFO    Received a DHCP offer:Server ID is 54.Assigned IP address is 10... 
0 days 00:20:45      DHCPC      INFO    Sent a request for DHCP. 
0 days 00:20:47      DHCPC      INFO    DHCP obtained an IP address 10... 
0 days 00:20:47      DHCPS      INFO    DHCP server stopped 
0 days 00:30:44      DHCPC      ERROR   DHCP detection failed. 
0 days 00:30:44      DHCPC      INFO    Sent a detection for DHCP. 
0 days 00:30:44      DHCPS      INFO    DHCP server started 
0 days 00:30:44      DHCPC      INFO    Received a DHCP offer:Server ID is 54.Assigned IP address is 10... 
0 days 00:30:44      DHCPC      INFO    Sent a request for DHCP. 
0 days 00:30:46      DHCPC      INFO    DHCP obtained an IP address 10... 
0 days 00:30:46      DHCPS      INFO    DHCP server stopped 
0 days 00:40:43      DHCPC      ERROR   DHCP detection failed.

 

Extender:

Model: RE580D

Hardware Version: V1

Firmware Version: 1.0.0 Build 20171220 Rel. 57215

 

Main router:

Altice Labs FiberGateway GR241AG